1. If you require a return, refund, or warranty claim, please write us here: firstname.lastname@example.org
2. Our return policy is 30 days from the date of delivery.
3. If your return falls within the guidelines of our return policy, we will send you an RA# which must accompany your return, or the return will not be valid.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags remaining in place, including hygiene seal.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Simply email email@example.com and we will allocate a Returns Authorization (RA) number for you, and give you all the details you need!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit (minus shipping costs) will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.